About Us

About Us

Services and Pledges

This web page outlines the work of the Registration and Electoral Office (“REO”) and reports our performance achievements in 2023. It also spells out the key performance targets we aim to achieve in 2024.

Our Responsibilities

We provide the Electoral Affairs Commission (“EAC”) with administrative support for the effective discharge of its statutory functions under the Electoral Affairs Commission Ordinance (Cap. 541). The aim is to ensure that elections are conducted openly, honestly and fairly. Under the direction of the EAC, we implement the decisions of the Commission in relation to -

  • the review and delineation of the boundaries of Legislative Council geographical constituencies and District Council geographical constituencies;
  • the registration of electors; and
  • the conduct and supervision of elections.
Our Services
Registration of Electors

The Final Registers of Electors will be issued on or before 25 September annually. Applications for registration as an elector can be sent to this Office throughout the year. If your application reaches the Electoral Registration Officer (“ERO”) on or before 2 June and the application satisfies the criteria for registration, your name and residential address will be included in the Final Registers of Electors to be compiled for that year. The application for registration will be processed for compilation of the Final Registers for the following year if it is received after 2 June.

Updating of Electors' Records

If your personal particulars recorded in the register have changed, please notify the ERO on or before 2 June. The change will be reflected in the Final Registers of Electors to be compiled for that year. The application for change of particulars will be processed for compilation of the Final Registers for the following year if it is received after 2 June.

How to register as an elector and update registration particulars

Application forms for registration as an elector or for reporting changes of personal particulars are available free of charge at the REO, District Offices and the management offices of public housing estates. You may also download a copy of the registration form from our website. If you have an "iAM Smart+" account with digital signing function or a valid personal digital certificate, you can submit application through “iAM Smart” mobile App or submit online application at https://eform.cefs.gov.hk/form/vre001/.

Our Pledge Achievement in 2023 Target in 2024
Upon receipt of your application for registration or change of particulars, we will normally complete initial processing within 14 days. During the voter registration drive in an election year, due to the need to process a large number of applications, the response time will be slightly extended. 100% 100%
Notification of the Electoral Arrangements

When an election is to be held, we shall send a poll card to every registered elector. The poll card provides information on the date of election, polling hours, the constituency to which the elector belongs, and the address of the polling station allocated to the elector.

Our Pledge Achievement in 2023 Target in 2024
We will issue notification of election arrangements to electors 10 days before the polling day.1 100% 100%

1Five days for the Election Committee subsector elections.

Enquiry Services

If you have any enquiries in relation to our services and election-related matters, please call our 24-hour interactive-voice hotline. Our staff will be available to answer your call during office hours. You can also write to us by fax, by e-mail or by mail.

Our Pledge Achievement in 2023 Target in 2024
We will respond to all enquiries by telephone or in person during office hours. We will respond to letters or e-mail within 10 days after receipt. 100% 100%
Effective Monitoring

We are committed to doing our best to meet our performance standards and targets. The performance is closely monitored by the Chief Electoral Officer.

Suggestions or Complaints

If you have any suggestions or comments on the services provided by the REO, please contact us through the following means -

By Post : 8/F, Treasury Building, 3 Tonkin Street West, Cheung Sha Wan, Kowloon
By Phone : 2891 1001
By Fax : 2827 4644
E-mail: reoenq@reo.gov.hk